How can we help?

Refunds typically take 5–10 business days to appear on your original payment method once processed. You will receive an email confirmation as soon as we initiate the refund.

Check your spam or junk folder first. If you still can't find it, log in to your account, go to My Trips, and download your ticket directly. You can also contact your booking agent for a resend.

Yes — open My Trips, select your booking, and look for the Add baggage option. Availability and pricing depends on the airline and fare type.

Minor corrections such as a spelling error can sometimes be made directly — contact your booking agent. Major changes like a full name change usually require cancellation and rebooking due to airline rules.

We accept all major credit and debit cards. Depending on your region, local payment methods may also be available. If your account has wallet funds, those can be used at checkout too.

Yes. All transactions are processed over encrypted connections (TLS). We do not store full card numbers — payments are handled by PCI-DSS compliant processors.