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Travelex

Terms of use

Please read these terms carefully before using the platform. By using it you confirm you have read, understood and agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of terms

By accessing or using the platform — including our website and booking services — you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you must not use the platform. We reserve the right to update these terms at any time; continued use after changes constitutes acceptance.

2. Eligibility

You must be at least 18 years old to create an account and make bookings. By using the platform you confirm that you are of legal age in your jurisdiction to enter into binding contracts. Minors may travel as passengers but bookings must be made by a responsible adult.

3. Account registration

  • Accuracy — you agree to provide accurate, current and complete information when creating an account and to keep it up to date.
  • Security — you are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorised access to your account.
  • Responsibility — you are responsible for all activity under your account. We are not liable for loss resulting from unauthorised use caused by your failure to safeguard credentials.

4. Bookings and payments

  • Booking confirmation — a booking is only confirmed once you receive a confirmation with a reference number. We reserve the right to cancel a booking if payment cannot be processed or if pricing errors occur due to technical issues.
  • Pricing — prices are displayed inclusive of applicable taxes and fees unless stated otherwise, are subject to availability, and may change until the booking is confirmed and paid.
  • Fare rules — you are responsible for reviewing the fare rules, cancellation policies and baggage allowances of each booking before confirming.
  • Passenger responsibility — you are responsible for ensuring all passenger details (names, passport numbers, dates of birth) are correct at the time of booking. Errors may result in denied boarding or additional carrier fees.
  • Travel documents — you are solely responsible for holding valid passports, visas and any required health documentation. Visa information is provided as a convenience only and approval cannot be guaranteed.

5. Cancellations and refunds

  • Airline and hotel policies — cancellation and refund eligibility is governed by the fare rules or cancellation policy of the airline, hotel or service provider. Non-refundable fares cannot be refunded regardless of circumstances.
  • Refund processing — approved refunds are returned to the original payment method within 5–10 business days of processing. We are not responsible for delays caused by banks or card networks.
  • Service fees — any applicable service or booking fees are non-refundable unless the cancellation is due to our error.

6. Prohibited conduct

You agree not to: (a) use the platform for any unlawful purpose; (b) make fraudulent or speculative bookings; (c) attempt to gain unauthorised access to any part of the platform or its systems; (d) scrape, copy or redistribute platform content without written consent; (e) use automated tools to access pricing or inventory data; (f) impersonate any person or entity; or (g) engage in conduct that disrupts the platform or other users.

7. Intellectual property

All content on the platform — including text, graphics, logos, icons, images, software and data compilations — is the property of the operator or its licensors and is protected by applicable copyright, trademark and intellectual property laws. You may not reproduce, distribute or create derivative works without express written permission.

8. Third-party services

The platform facilitates bookings with independent third-party providers (airlines, hotels, visa authorities). The operator acts as an agent or intermediary and is not the actual provider of travel services. Third-party providers' own terms and conditions apply to your booking. We are not responsible for the acts, omissions or defaults of any third-party provider.

9. Limitation of liability

To the maximum extent permitted by law, the operator is not liable for: (a) indirect, incidental or consequential damages arising from use of the platform; (b) loss or damage caused by flight delays, cancellations or force majeure events; (c) errors in third-party supplier information displayed on the platform; or (d) any loss of profit, revenue, data or goodwill. Total liability in connection with any claim shall not exceed the amount paid by you for the specific booking giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless the operator, its officers, directors, employees and agents from and against any claims, damages, losses and expenses (including legal fees) arising from your use of the platform, your breach of these terms, your violation of any applicable law, or your booking of travel services through the platform.

11. Governing law

Any disputes arising from these terms are subject to the governing law and jurisdiction stated by the operating company. If you are located in a jurisdiction where local laws provide stronger consumer protections, those protections continue to apply.

12. Contact

For questions about these Terms of Use, use the contact details on the support centre.